How to Find a YWG Goldwings Volunteer

Introduction

If you need help finding your way at Winnipeg Richardson International Airport, look for a YWG Goldwings volunteer in the terminal. Goldwings volunteers provide friendly, in-terminal passenger assistance to help make your airport experience easier, clearer, and less stressful.

What a YWG Goldwings volunteer can help with

YWG Goldwings volunteers can offer general wayfinding and passenger guidance throughout the terminal. They can help with:

• Gate and zone number clarification
• Flight information guidance
• Directions to baggage claim
• Directions to concessions and airport amenities
• Rental car area directions
• Parking and ground transportation directions
• Connection guidance for domestic or U.S. flights
• General passenger support

How to find a volunteer in the terminal

1. Look for a volunteer wearing YWG Goldwings identification.
2. Approach the volunteer and let them know what kind of help you need.
3. Ask for directions, flight information clarification, or help finding a terminal service.
4. If you do not see a volunteer nearby, ask airport staff for guidance on where to find one.

What to expect from Goldwings volunteers

YWG Goldwings volunteers greet travellers in English and French and focus on warm, welcoming service. They are there to provide helpful guidance, answer basic questions, and support passengers who may be unfamiliar with the airport.

Tips for getting the most helpful assistance

• Have your flight number ready if you need flight information clarification.
• Know your destination or connection details before asking for directions.
• Ask for help as soon as you need it, especially if you are connecting to another flight.
• If you prefer, you can speak in English or French.

Additional information

YWG Goldwings volunteers are part of Winnipeg Richardson International Airport’s passenger-first service experience. If you need help navigating the terminal, look for a volunteer and ask for assistance at any time during your visit.

As a volunteer, if you have an idea or notice something that could be improved or requires attention, please email the Volunteer Coordinator with the details of the situation, your suggestion, and any potential solutions you may have.